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How na2121 Handles Your Personal Information

When you open an account with na2121, you share personal details and wallet information — and we take that seriously.

Account data protectionDANA, OVO, GoPay wallet privacyNo third-party data sellingYour right to access and deleteIndonesia-region data handling
na2121 How na2121 Handles Your Personal Information
HOW WE PROTECT YOU

Data Security, Cookies and Your Account Rights

We apply encryption and access controls across all account data — including wallet records linked to DANA, OVO and GoPay. Here is how each key area of data handling works on na2121, and what you can do to exercise your rights at any time.

Encrypted Data Storage All account and wallet data is stored behind SSL encryption. Payment records from DANA, OVO and GoPay transactions are never stored in plain text and are accessible only by authorised systems.
Cookie and Session Control We use cookies to maintain your logged-in session and wallet preferences. You can clear or block cookies via your browser settings without losing your account access or registered wallet details.
Data Retention and Deletion We keep your data for as long as your account is active and as required by applicable law. Once you request deletion and your account is closed, we remove personal records that are no longer legally required to retain.
Your Right to Access and Correct You can request a full copy of the personal data we hold on your account, ask us to correct inaccurate details, or object to certain types of data processing — contact our support team to start any of these requests.
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

Have a question about how your data is used, or want to request a copy or deletion of your personal information? Our support team handles privacy requests directly. Reach out through the channels below and we will respond to data-related queries as a priority.

Team online

Live Chat Support

Start a live chat from your account dashboard. For privacy requests, describe your query clearly and our team will route it to the right person handling data matters.

Email Privacy Request

Send your data access, correction or deletion request by email. Include your registered account name so we can locate and verify your records quickly.

Account Help Centre

Log in and visit the Help section to find the privacy request form. This is the fastest path for wallet-linked data queries involving DANA, OVO or GoPay accounts.

Common Questions About Your Privacy on na2121

These are the privacy questions we hear most often from account holders in Indonesia. If your question is not covered here, reach out via live chat or email and we will respond directly.

We collect your name, phone number, email and the wallet identifier you register — DANA, OVO or GoPay. We also log device and session data for security purposes.

No. Your wallet details are used only to process your deposits and withdrawals. We do not share payment identifiers with external advertisers or unaffiliated third parties.

Log in and use the privacy request form in the Help section, or email us directly. Include your registered account name so we can locate your records and respond promptly.

Yes. Submit a deletion request through live chat or email. We will remove personal records that are no longer required under applicable law once your account is closed.

We retain account data for as long as your account remains active and for any period required by local legal or regulatory obligations. After that, records are deleted from our systems.

We use cookies to keep your session active and remember wallet preferences like your saved OVO or GoPay method. You can manage or block cookies anytime through your browser settings.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.